Our policy lasts 30 days and MUST be done via email to email@example.com If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange, credit or refund.
To be eligible for a return, you MUST email firstname.lastname@example.org your request and the item/s must be unused and still in its original packaging. It is the customers responsibility to organise the return of any such item/s. Once the product is then received then a credit voucher will be issued. We do not refund for change of mind.
If your item/s is received with minor damage or faults then a warranty claim will be activated after we have receive an email to email@example.com with a picture and a detailed explanation of the issue. Once this has been assessed then a repair or replacement will be granted depending on the assessment outcome. If the item can not be repaired or replaced then and only then will a refund be granted. See refunds t&cs below
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Products with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your item/s are received and inspected, we will send you an email to notify you that we have received your returned item/s. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may qualify for a refund, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are major defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 110 Tennant Street, Fyshwick, ACT.
To return your product, you should mail your product to: 110 Tennant Street, Fyshwick, ACT.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.